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  2. Video calls and chat

Video calls and chat

Customize chats and video calls to better suit your needs and learn more about their helpful features.

Video calls

  • Screen sharing - what you need to know
  • Screen drawing
  • Photo snapshots - what they are and how to use them
  • How can I gather feedback from customers?

Chat

  • Can I schedule a chat-only appointment?
  • Can I edit or delete the chat message I’ve sent?
  • What are quick responses and how to create them?
  • Using quick responses
  • Can I add an attachment to my quick response?
  • How to edit or delete a quick response
See all 7 articles

Live chat & video widget

  • Live chat & video widget - what it is and how to integrate it with your website or app
  • Live chat & video widget - how to customize it
  • Live chat & video widget - WordPress plugin

Device and damage location

  • How can I verify the location, if necessary?
  • Why can’t I verify the location?
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