If you operate globally or your audience is multilingual, language settings in Vicodo will come in handy for you! You can not only decide on the default language but also manage the language settings from the case level. With such flexibility, you can easily keep your customers engaged and ensure they understand the message you convey! Read through to learn how to edit language settings.
In Vicodo, you can set up the dashboard and customer languages independently. The dashboard refers to everything you, as a user, see in the app. Go to this article to learn how to set up the language for your profile.
- Default customer language
- Invitation page language
- Live chat & video website widget language
- Email and SMS languages
- Feedback language
1. Default customer language
Default customer language applies to email and SMS invitations. They are sent in a language of your choice, but you can define it for each case individually, directly from the dashboard level.
To set up the default customer language, go to the languages tab in settings. Click on the selection field to open a list of available options:
Choose the language from the list and click save to confirm.
2. Invitation page language
To edit the Invitation page language, go to the Branding tab in settings. Here you can edit the languages in two tabs:
- Invitation page look - to adjust texts visible on the buttons.
- Invitation page texts - to adjust headline and content for Invitation pages for scheduled appointments, unscheduled appointments and Thank you pages visible right after you end a video meeting.
You can change the default texts for all available languages. To do so, click on the +Add more languages button and select a given language from the list. To edit content in a given language, click the Edit button in the table next to the language name. After you apply changes, click save and switch to editing another one. The Editing badge on the green background helps you recognize what language settings you are changing.
To remove the language, click X on the row dedicated for a given language.
3. Live chat & video website widget language
The live chat & video website widget language depends on the browser language of your customer. You can choose to support it in all languages available in Vicodo. Remember that texts in languages other than English will only appear if you add them in Live chat & video widget settings. Here, you can also edit all default messages, so they fit your brand’s voice! To learn more, go to the dedicated article where we explain personalization possibilities.
4. Email and SMS languages
You can edit default SMS and e-mail texts in all languages available in Vicodo. It is possible to use placeholders to personalize these messages, so they contain the date and time of the meeting, the operator's name or other details. To edit language settings for SMS and e-mails, follow the steps from the articles published in the Invitation messages section.
5. Feedback language
If you enable the Feedback feature in the settings, you will be able to gather your customer’s opinion after each appointment. They will be presented with the default question or the questions you add on the Thank you page (displayed right after you finish the meeting). For each custom question, you can choose to add it in all available languages. Please keep in mind that you must manually enter the questions - they are not automatically translated.
To learn more about Feedback question customization, go to the dedicated article.