The best way to improve your customer interactions is to take their perspective into consideration. Use Vicodo to gather feedback in an effective and user-friendly way right after your calls. Vicodo feedback forms don’t require customers to click links or be redirected to surveys on other websites. Instead, they answer your questions on the same site you’ve just finished a meeting. You can add personalized questions, change their type and use the 5-star rating system to learn how your customers assess your support!
How to customize a feedback form?
To adjust a feedback form to your needs, go to settings and choose the feedback tab. Then, click on the toggle, so it turns green, to enable the feature. From now on, after each video call, your customers will be asked to share their opinion.
By default, the first pre-added question is mandatory. You can remove or edit the question, or add your own. To customize it, click the Edit button in the table. The dialogue window opens where you can apply the changes.
To add a new question, click the button above the table. Once the window opens, add the content of the question.
You can also add questions in different languages. Click the +Add more languages button and select the chosen language from the list. Type in the text in the window with an appropriate flag.
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The questions’ language depends on the customer’s browser language. |
As you type in the question, it also shows in API Label. You can skip editing this field if you are not implementing our API into your software.
Next, you can choose from two question types:
- rating (5 stars system)
- open field questions where customers can enter their answers
Last, you decide whether the answer should be required. To make it mandatory, click on the toggle, so it turns green.
You can add up to 5 questions, mix their types and change their languages. There are no limitations on how often you can edit or remove them. All added questions are visible in the table at the bottom of the Feedback section in settings.
The feedback form you created will appear right after you finish the video call with the customer:
The feedback form you created will appear right after you finish the video call with the customer:
