We always encourage users to share their feedback and we don’t end up just listening! We’re happy to announce some major improvements that we implemented.
Scroll down or use the list below to find out more about the new features:
Automations are time-savers, no one doubts it. With the new update, you can integrate Vicodo with more than 3000 apps using Zapier. In a couple of simple steps you can create two-way integrations: send information from and to Vicodo. Forget about repetitive tasks, or copying and pasting data. Let it be done automatically!
- New Case Created
- Case Completed
- New Message From Operator
- New Message From Client
- Case Deleted
- Case Reopened
- Client Cancelled Appointment
- Operator Cancelled Appointment
- Create New Case
You can build your first integration right away with our step-by-step instruction.
Vicodo supports automated email communication with customers. If you add an email address to the case, you can send an email invitation from Vicodo without having to copy and paste links and create a new message from scratch each time you're planning a meeting.
Your customers might occasionally reply to the automatic messages and invitations that you send - for example, to let you know that they will be ten minutes late. Thanks to the new feature, you can decide what email address these answers should be directed to.
You can decide whether:
- answers should be sent to the inviting operator’s email
- should be directed to a dedicated email address
- customers’ replies will be sent to firstname.lastname@example.org (we do not read or manually redirect these messages)
New chat message type
With the new message type, you will never miss any appointments. Once a customer books meeting by scheduling page, the case will be created, and you will see a new chat message listing all the details:
- date and time of the scheduled meeting
- length of the event
- customer's name
- customer's email address
- customer's phone number
Now, you have all information you need available at a glance!
This update also introduces several performance improvements and bug fixes to ensure that Vicodo continues to run smoothly on all devices. We’ve updated libraries to increase application security and solved problems concerning events in different timezones.