Your privacy is our biggest concern. That is why we want to make sure that only the customers who have received an invitation can join your meetings.
If the password protection is on, the customer has to type a 6-digit code before accessing the appointment page. They will receive the password in their invitation message, via email or SMS.
If you are an administrator, you can decide if the password protection should be:
- disabled by default - your operators can turn it on if they wish
- enabled by default - the operators can turn it off
- mandatory - the operators cannot disable it.
You can change these options in the Security tab in the settings.
How to enable or disable password protection
For new cases
When creating a new case, you will see a Password protection field right below the scheduling option.
Click on the slider on the right side of the field to turn the meeting password on or off. The protection is active when the slider and the padlock icon are green.
For existing cases
Open the case that you want to modify. Then, click on the settings icon in the bottom right corner:
Inside the settings menu, choose the Enable password protection or Disable password protection option.
Remember that if you have scheduled a meeting before adding the password protection, you will need to send the code to your customer. To do that, you can send another invitation or click on the Show case password button to see the password and contact your customer directly.