Screen drawing is a feature that you can use during your video calls to mark any crucial details on the screen, for example, the exact area of damage or a section of a document. Once you activate it, the customer’s video will freeze, and both of you will be able to draw on the still picture.
This feature is only available if you have the customer’s video at the center of your screen. You can adjust that by choosing the correct video call layout in the global settings. For the drawing feature to work, you need to select the second (The customer’s video is in focus) or the third (Only the customer’s video is displayed) call layout.
How to start drawing
To begin, click the button during your video call.
Once you click it, the customer’s video will freeze - that means that you and your customer can start drawing. To do that, click and hold your left mouse button and move it across the screen.
Your drawings will always be displayed in orange and your customer’s - in blue.
If you want to clear all the drawings and start all over, click the button in the bottom right corner of the screen.
Once you have finished drawing, you can save the modified picture to your file archive by clicking the snapshot button :
You can find out more about managing photo snapshots in this article.
To exit the drawing mode and return to the video transmission, click on the drawing button again: