To be able to create new cases and interact with customers through Vicodo, you need an active license assigned to your account. Only administrators can grant or remove them.

How licenses work

Without an active license, operators cannot:

• create new cases
• plan, reschedule, or cancel appointments
• join existing cases
• use chat or start video calls
• edit case details or custom fields.

They can:

• browse through cases
• assign other operators to cases (unless the administrator has turned on the Separate operators option)
• manage their settings.

Managing licenses

If you are an administrator, you can see how many licenses you have currently available in the Team tab in the Settings:

You can also assign or unassign them at any time - find out how to do it.

If you feel like you could use more operator licenses, let us know at service@vicodo.com - we will contact you as soon as possible and find the best option for you.