What information can I find in the Vicodo dashboard? – Vicodo Help Center

The dashboard is your main tool for interacting with customers and managing your cases. Click on the links below the picture to find out more about each section.

Case list
Calendar
Appointments and video calls
Chat
Case and customer details
Archive
Operator and case settings

1. Case list

This is where you can see the list of all your cases and their statuses. You can create a new case by clicking the icon.

Select My active cases to choose if you want to display active or completed cases or if you want to see the cases of other operators.

You can also click the Settings icon to change your current status, turn the sound notifications on and off, or access the Vicodo settings.

2. Calendar

Clicking the icon gives you quick access to the calendar, where you can get a convenient overview of all the planned appointments for the next day, week or month - for you or your entire team. You can also schedule new appointments or even plan multiple meetings for a single case.

Below the calendar, you can find the icon - use it if you want to hide the case list.

3. Appointments and video calls

This section shows you when your next appointment is scheduled. You can change the date of the appointment or cancel it at any time.

You can also start your video call and send your guests an invitation or a direct link to the appointment.

4. Chat

The chat window is where you can read and send chat messages. It also shows the whole history of your interactions with the customer. You can check:

when the case was created
when the invitation was sent
when your video calls started and ended
all the sent and received messages
all the attached and received files
when operators joined or left the case.

At the bottom of the chat window, you can type and send your messages. You can also click the icon to use or manage your quick responses or click to send your customer an attachment.

5. Case and customer details

In this section you can quickly find information about the case and the customer, for example:

name of the case
case number
customer’s status
customer’s phone number and email address (only if you decide to include them)
if the case was created manually or automatically (with our widget or API)
your internal reference number - use it to easily find the case with the Search feature
customer’s location (only if you have an Enterprise subscription and you have turned that option on in the settings)
your case notes
custom fields.

You can edit the name of the case, customer’s details, or notes at any time. Don’t worry about saving the changes - all the information is saved in real-time, right as you type it.

If you want to include more information in the case details, you can create your own custom information fields.

6. Archive

Archive is where all your recorded video calls and attached files are stored. Click on a file to display, download, or delete it. You can also manage the tags of each file.

7. Operator and case settings

Here you can see which operators are currently assigned to the case, add new operators, or remove them from the case. You can also decide if the appointments in this case should be password protected.

If you want to close the case, select Complete - you will be able to reopen it later at any time. You can also click the Options icon to permanently delete the case or change the customer’s default language settings.